Order Tracking
Have a receipt number? Check the status of your order.
Frequently Asked Questions
When you place an order with us, your order number is located on the top of the receipt that's automatically sent when your payment is successful. Order numbers have a 8-digits format like 1234-5678
For security reasons, we don't ship orders without confirming the address, item summary, colors and sizes (if applicable). In addition to your receipt, make sure you're receiving our emails and confirm your order (and any missing detail asked) as soon as you receive our Order Confirmation email. Note: The scheduled shipping date only starts counting after your order is confirmed. Failing or refusing to do so will result in order cancellation and payment refund (3.4% payment processing fee will apply).
Items in Stock: If your order doesn't include additional items that are not in stock or made to order, we normally ship it in 3 Working Days after confirmation.
Items not in Stock: If you're not purchasing handcrafted, made to order or other special items, orders normally ship in 7 working days after they're confirmed.
Made to Order or Custom Items: Handcrafted, made to order, and other special/custom items (not in stock) are crafted only after confirmation. Manufacturing time is displayed on the item's description. If your order includes such items, it can take 14 days (or more) for us to ship it.
Once your order ships, delivery times vary depending on the chosen shipping method, country/destination, and if there's no carrier or customs delays. Read more about delivery times here.
We ship all items together. If some of the products you're purchasing are available for immediate shipping, but others have a longer shipping time (please read the product page for more information), your order will be shipped together when all items become available for a single packaging.
In other words, if a product is available to be shipped early, but the other can only be shipped in 5 days, both products will be packed and shipped when the second one arrives from a different warehouse. In most cases, products are shipped earlier than the shipping time described in the product page.