Terms & Conditions
This document covers:
These Terms and Conditions outline the policies, rules and regulations for the use of HYPEBROTHER Website, located at www.hypebrother.com.
By accessing this website or by placing an order with us you fully accept these Terms and Conditions. Do not continue to use HYPEBROTHER if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Customer", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Customer and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Customer in the most appropriate manner for the express purpose of meeting the Customer’s needs in respect of provision of the Company’s stated services, in accordance with and subject to prevailing international laws. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
All orders require the customer's written confirmation of HYPEBROTHER Order Confirmation Email (sent to the email address you provide when you place the order). Failing or refusing to do so will result in order cancellation (3.4% payment processing fee will apply).
Anyone under the age of 18 shall not place orders using our platform. If you are below the age of 18 years of age, please obtain the permission of your parent or guardian before using our website or placing orders.
HYPEBROTHER reserves the rights not to accept payments, serve, or take orders from customers that (1) Fail to confirm orders (either by ignoring Confirmation Requests or by refusing to do so), (2) Violate our Terms & Conditions or Policies; (3) Provide invalid, incomplete or false personal or billing information; (4) Provide insufficient or unverifiable shipping information or refuse to provide shipping information required by third-party carriers to execute their services; (5) Refuse or ignore requests to confirm information provided when an order is placed; (6) Place orders on behalf of others or provide personal, billing or shipping information on behalf of others; (7) Place (or attempt to place) fraudulent orders or payments through our website or affiliated payment partners; or (8) Do not provide a delivery address proven to be safe and guarantee that parcels won't be left unattended upon delivery.
All information contained in this website is provided solely for general information and reference purposes. It is the customer's responsibility and interest to contact us and make any relevant pre-sales enquiries regarding product design, characteristics, functionalities or any other information that isn't explicitly described or advertised on our website.
HYPEBROTHER reserves the rights to change, correct and update any product information, characteristics, features and technical specifications anytime necessary and without prior or further notice.
All online payments are made through secure SSL-encrypted checkout. We accept the following forms of payment:
A 3.4% payment processing fee (non-refundable) charged by Stripe, Inc. is charged when orders are cancelled by customers. When you request to cancel an order, Stripe's 3.4% processing fee will be deducted from the the original payment's refund.
We do not refund payments after orders are shipped and a tracking number is provided. In special cases, we will fully refund customers if products are (or become) out of stock or when orders cannot be shipped on time.
If the customer decides to cancel a purchase, payments can be partially refunded only before orders are shipped. In these cases, the 3.4% payment processing fee (non-refundable) charged by Stripe, Inc. will still be charged.
A 3.4% payment processing fee (non-refundable) charged by Stripe, Inc. is charged for order cancelations or refund requests due to items mistakenly purchased or other customer-related reasons, such as invalid, incorrect, unreachable or fraudulent billing or shipping details.
Orders paid using Bitcoin can only be refunded in Bitcoin. If the customer decides to cancel a purchase, payments can be partially refunded only before orders are shipped. In these cases, a 3.4% processing fee (non-refundable) will be charged and deducted from the refunded amount in BTC.
Bitcoin refunds may not match the initial BTC amount paid due to variations in Bitcoin price, fiat conversion and exchange rates between the customer and the final currency received by HYPEBROTHER on the initial order date and refund date. HYPEBROTHER reserves the rights to choose and apply the best currency exchange rates and BTC price available at the time refunds are made.
All orders and products always ship directly from and by us, and we keep best-selling or select (hot) items in stock. All items are inspected and carefully packed by our own staff shipping, and to ensure the condition, originality and quality of all items we ship, we always record the packing of all orders using continuous high-definition (HD) video to register parcel contents, originality and perfect (new) condition of items.
Shipping times for each product vary depending on stock and availability. Unless stated otherwise in the product page, orders normally ship in 7 business days.  Orders that doesn't include additional items that aren't in stock normally ship in 2 business days after confirmation;  Orders that include made-to-order, handcrafted or other special items normally ship in 7 business days after confirmation;  Made-to-order, handcrafted and other special/custom items are never stocked and crafted only after confirmation. Orders that include such items may take 14 business days or more to ship. If you're not sure, contact us before placing an order.
If your order includes several products, estimated shipping time will depend on the product that will take the longest. We do not separate orders, nor do we separate combo products and ship them before the estimated shipping time. If you want to receive products individually as soon as they are available, please order them separately.
Orders are shipped by Fedex, DHL, UPS or other shipping partners, depending on chosen shipping option, destination and service availability.
HYPEBROTHER and Shipping Partners (e.g. FedEx/UPS/DHL/etc) are not responsible for lost or stolen parcels after deliveries to originally-provided addresses are complete and confirmed by the carriers themselves. It is the customer's own responsibility to provide and guarantee a safe delivery environment, continuously track parcels until delivery, and effectively look after parcels upon delivery. Furthermore, the customer is solely responsible for all possible risks and expenses caused by changing the delivery address after the order is shipped to the address provided when the order is placed.
Orders cannot be shipped to P.O. Boxes or Mail Boxes or any kind (e.g. shared, rented mail boxes). For confirmation purposes, most orders will require the consignee or receiver to sign the carrier delivery receipt and provide personal identification.
Orders can only be shipped to the country where the order is placed. If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.
Electronic products or items with non-removable Lithium-Ion batteries can only be shipped using FedEx/UPS/DHL. Some countries require items with removable batteries to ship without them if you choose Standard shipping. Standard Shipping (if available) requires items with removable alcaline batteries to ship without them.SHIPPING FEE
Shipping costs are not controlled by us and based on services costs provided by third-party shipping partners. Shipping costs may vary according to destination and other unpredictable variables such as shipping, aviation, and other industry factors.COUNTRIES WE SERVE
We reserve the right to sell and ship only to specific countries. If your country is not in the list of countries that we serve, please contact us before placing your order. To know more about the countries we ship and serve, please read our FAQ page.CUSTOMS AND IMPORT TAXES
HYPEBROTHER assumes no responsibility for delayed or rejected orders due to the following reasons:
After the order is shipped, you will receive a notification email containing your receipt and a tracking number. It will also include a link to our shipping partner website, where you can track and follow up the shipping progress. Information provided by shipping partners (e.g. FedEx, UPS, DHL, etc) will be collected and stored as proof of delivery.
HYPEBROTHER and/or Shipping Partners (e.g. FedEx, UPS, DHL, etc) are not liable for parcels that are lost or stolen after delivery is complete and confirmed by Shipping Partners. It is the customer's own and sole responsibility to provide and guarantee (1) safe delivery environment; (2) properly track parcels until delivery; and (3) notice, look after, and effectively take care of belongings upon delivery.
Product Warranty does not cover parcels that are lost or stolen after delivery is complete and confirmed by the shipping carriers (e.g. FedEx/UPS/DHL/etc). It is the customer's own and sole responsibility to provide and guarantee (1) safe delivery environment; (2) properly track parcels until delivery; and (3) look after and effectively take care of parcels upon delivery.
Claims of missing or damaged parts, accessories or items in original (sealed) product boxes must be supported by continuous visual evidence (video footage) during unpacking of sealed and original packaging or box. Claims of missing or damaged parts, accessories or items in original (sealed) product boxes without support of continuous video footage during unpacking are not entitled to returns, refunds or exchanges.
We do not accept returns or exchanges unless the item you purchased is proven to be defective or damaged during or before shipping. If you receive a defective item, you must contact us within 3 days after your order is delivered.
Defective items must be collected or shipped back to us for inspection. Returning shipping fees are paid by HYPEBROTHER, but the customer is responsible for properly and carefully packing the defective item in its original packaging and condition, including all parts and accessories, so it can be returned to us in its original condition when received. Upon inspection of the returned product, we will notify you within a reasonable period of time, whether you are entitled to a refund or replacement due to a manufacturing defect or damage caused by shipping. If you are eligible, we will either refund the original product price using the original method of payment, or send you a replacement product (shipping fees will apply).
Please notice: Handmade, Made-to-Order, Custom-Made and Wearable Art items do not come with a warranty and cannot be replaced or refunded if you damage or break them after you receive them. Footwear, clothing items, accessories, and designer toys also do not have warranty and cannot be replaced or refunded once you start wearing or using them.
NOTE: All orders are meticulously packed using continuous high-definition (HD) video recording in order to register parcel contents, originality and perfect (new) condition of all items. Video proof is adopted in order to protect both our customers and (us) HYPEBROTHER.
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
We use the information we collect in various ways, including to:
HYPEBROTHER follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Like any other website, HYPEBROTHER uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. HYPEBROTHER does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of HYPEBROTHER, its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, HYPEBROTHER shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
HYPEBROTHER reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.
You warrant and represent that:
You hereby grant HYPEBROTHER a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
The following organizations may link to our Website without prior written approval:
These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.
We may consider and approve other link requests from the following types of organizations:
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavourably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of HYPEBROTHER; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to our customer support. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
No use of HYPEBROTHER logo or other artwork will be allowed for linking absent a trademark license agreement.
We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Note that HYPEBROTHER has no access to or control over these cookies that are used by third-party advertisers.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites. What Are Cookies?
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
HYPEBROTHER does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
If you have any questions, comments or concerns regarding any of the points hereby listed, please contact us.