Contact us

My credit card was declined, but the amount shows as charged

Sometimes when a payment is declined due to incorrect CVV code, card holder name or billing details such as ZIP code or address, a temporary charge from Stripe may briefly appear as pending, but the full amount is automatically returned within minutes. You can contact your bank after a couple of minutes to confirm it. Such unsuccessful charges happen because your bank is allowing the verification to be made on the payment processor level (Stripe) and in order to do so, a charge attempt has to be started.

Do you ship to my country?

We ship worldwide via FedEx, UPS, DHL and other major carriers. Shipping options, times and fees are automatically calculated and shown during checkout.

I can't select my country during payment

Orders can only be shipped within the same country. Your country is automatically selected when you proceed to pay. If you would like to ship to another country, please contact us.

Can I ship orders to another country?

Orders can only be shipped within the same country of your billing address. If you would like to have an order shipped to a different country, please contact us providing all billing and shipping details together with the order summary.